Business Analyst Middle+ [Disputes]

Requisitos

• 3+ years of experience as Business Analyst / Product Manager / Product Owner with focus on process development, optimization, and cross-f..
• Proven experience independently managing complex end-to-end processes or initiatives across multiple teams and stakeholders
• Strong process-oriented thinking
• experience designing and improving operational workflows across teams and systems
• Excellent stakeholder management skills
• align priorities and manage dependencies in resource-constrained environments
• Strong product thinking and analytical mindset: identify problems, formulate hypotheses, prioritize, evaluate impact on business metrics

Desejáveis

• Experience with Dispute Management, chargebacks, or customer claims processes (including operational roles)
• Experience working in Antifraud or Fraud Prevention domains
• Experience in fintech, banking, or financial services