Mainframe IMS system programmer

Requisitos

• Fluent English communication skills, both verbal and written, with the ability to interact effectively with global stakeholders and custo..
• Proven experience providing IMS system support, including incident management, troubleshooting, user support, system monitoring, and issu..
• Strong understanding of IT service management processes and support methodologies
• Experience analyzing and resolving system-related incidents, service requests, and escalations within defined SLA requirements
• Knowledge of ticketing and support tools such as ServiceNow, Remedy, Jira, or similar platforms