Technical Support & Solutions Engineer, Mobile Security (LATAM)

Requisitos

• Fluent written and verbal English and Spanish
• Experience in a technical customer support role, preferably with defined SLA and response-time expectations
• Comfortable building and running simple iOS and Android applications on physical devices using Xcode and Android Studio
• Working familiarity with native and hybrid mobile architectures, including Flutter and React Native
• Ability to read and interpret crash logs, ANR traces, and stack traces from device and remote sources

Desejáveis

• Portuguese proficiency
• Experience with crash reporting or monitoring tools such as Firebase Crashlytics, Sentry, Bugsnag, or Datadog
• Exposure to DRM, content protection, or mobile application security SDKs
• Experience supporting sales teams through technical pre-sales activities, including demos, POCs, and RFP technical responses
• Experience collaborating with distributed engineering teams across multiple time zones