Support Master

Requisitos

• Education: Bachelor's degree in Information Technology, Engineering, or a related field
• IT Operations Experience: Extensive experience in IT, particularly in application support, IT operations leadership, or IT service manage..
• Support Model Design: Proven experience designing or restructuring application support processes, including transitioning systems and ser..
• ITIL Expertise: Strong command of ITIL practices, including incident, problem, change, service request, service-level, and knowledge mana..
• Service-Level Management: Demonstrated experience defining and managing SLAs and OLAs, establishing operational KPIs, and developing perf..