Bilingual Technical Support

Requisitos

• Technical or college degree, completed or in progress, in Information Systems, Computer Science, Software Development, or a related field
• Previous experience with technical support and ticket management
• Good understanding of SLAs, ticket prioritization, incident management, and troubleshooting
• Ability to investigate technical issues using logs, evidence, and testing
• Knowledge of operating systems, networking, connectivity, APIs, and integrations

Desejáveis

• Experience supporting B2B SaaS products
• Knowledge of Android, Windows, Linux, macOS, webOS, Tizen, ChromeOS, or BrightSign
• Familiarity with embedded hardware and media devices
• Knowledge of REST/GraphQL
• Experience with Knowledge Base, monitoring, or observability tools