Virtual Assistant - Fulfillment

Requisitos

• **Who Are We?** Decentralized Masters is at the forefront of DeFi education globally
• In just two years, we have grown from a pioneering pair of co-founders to over 150 dedicated professionals
• Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030
• Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone. **Our Impact** While our growth has been remarkable, we take even greater pride in the success of our clients
• To date, we have empowered over 4,500 investors to break into the DeFi world
• At Decentralized Masters, we don’t just offer education
• we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts
• Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future. **Our Vision** Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education
• This vision is ambitious, transformative, and poised to change the landscape of digital finance. **Are You Ready?** This is more than just a job
• it’s an opportunity to shape the future of Web3 technology and education
• Are you ready to be part of our vision to redefine what’s possible in DeFi and beyond? Apply below, and let’s explore this journey together. **Check us out here:**[**Decentralized Masters**](https://www.decen-masters.com/) **What will you be doing?** - Manage emails and communications - Handle customer query escalations - Assist with refund requests and documentation - Draft reports and presentations - Maintain clear and consistent communication with customers - Perform general administrative duties - Support customer onboarding - Organize webinars, set up Zoom calls, and assist in chat during live sessions - Support project managers with Circle.so content uploads, access management, and member gating - Update and maintain Excel dashboards **Requirements** 1. **Please submit you resume in ENGLISH** 2
• Native English speaker (or at least professional level) 3
• Must be located in South America 4
• Proven experience as a Virtual Assistant or relevant role 5
• Customer Service experience is a must 6
• Familiarity with Defi or Crypto an added advantage 7
• Excellent Experience with word-processing software and spreadsheets (e.g
• Google Suite, MS Excel) a must 8
• Previous working experience with Circle an added advantage. 9
• Knowledge of online calendars and scheduling (e.g
• Google Calendar) 10
• Excellent phone, email and instant messaging communication skills 11
• Excellent time management skills 12
• Solid organizational skills 13
• High school diploma
• additional qualifications as an Administrator or Executive Assistant are a plus **Benefits** - Competitive salary package - Full time - Unlimited PTO - Team off-sites - Young & dynamic culture with team members across 30+ countries - Fully Remote with a very supportive team
• You have the ability to work from anywhere in the world!