Customer Support Engineer, Tier 2 (Windows)

Requisitos

• At least 5 years of experience in a technical, customer-facing role, preferably within a Software-as-a-Service (SaaS) environment
• At least 2 years of experience handling mission-critical customer issues, complex technical escalations, and high-priority incidents
• In-depth knowledge of the Windows platform, including registry hives, LGPOs, PowerShell, Command Prompt, Windows Credential Manager, even..
• Strong understanding of Active Directory, including domain forests, Group Policy Objects, Microsoft Entra ID (formerly Azure Active Direc..
• Hands-on experience configuring and troubleshooting single sign-on solutions using SAML and SCIM

Desejáveis

• Knowledge of macOS administration, including FileVault, Keychain, Apple Mobile Device Management (MDM), Device Enrollment Program (DEP),..
• Experience supporting and troubleshooting Linux distributions such as Ubuntu, Debian, Red Hat Enterprise Linux (RHEL), or CentOS
• Familiarity with alternative directory services and identity platforms, including Google Workspace, AWS directory services, and LDAP
• Experience working with REST APIs and integrating systems through API-based workflows
• Scripting experience with PowerShell, Command Prompt, or Bash