Healthcare Virtual Assistant (Call Center) (BBS862)

Requisitos

• Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role
• Proficiency in AdvancedMD EMR (hard requirement, as this role is scoped to the New York and Southern California regions, which run on Adv..
• Strong understanding of HIPAA compliance and the ability to handle protected health information with full discretion
• Clear, professional, and empathetic spoken and written English, as this is a patient-facing role
• Organized and detail-oriented, able to manage a high volume of calls and open items without losing accuracy

Desejáveis

• Experience in a specialty medical practice, pediatric clinic, or allergy and immunology setting
• Background supporting a multi-location healthcare practice
• Familiarity with medical scheduling workflows, referral coordination, or patient intake processes
• Experience maintaining strong answer and resolution rates with high call volumes