24/7 Customer Support & Service Desk Coordinator

Requisitos

• Excellent English communication - Professional phone and written communication skills are essential
• Service desk experience - Background in IT service desk, NOC, or customer support operations
• Ticketing system proficiency - Hands-on experience with Jira, ServiceNow, Zendesk, or similar platforms
• Data center knowledge - Understanding of data center operations including servers, networking, cabling, power systems
• Pressure management - Calm and effective during high-stress situations and emergency calls

Desejáveis

• ITIL certification (Foundation or higher)
• NOC experience - Network Operations Center or data center operations background
• Multilingual - French, Spanish, Arabic, German, Portuguese, or other languages are highly valuable
• Dispatch experience - Prior work coordinating field technicians or dispatch operations
• Technical certifications - CompTIA A+, Network+, or data center certifications