IT Solutions Support Engineer - Junior

Requisitos

• Up to 2 years of experience in IT support, application support, or helpdesk roles
• Basic understanding of Windows Server environments and networking fundamentals
• Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL)
• Familiarity with ticketing systems (ServiceNow, BMC Remedy, or similar)
• Knowledge of ITIL practices (Incident, Problem, Change Management)

Desejáveis

• Exposure to .NET technologies (ASP.NET / C#)
• Experience with REST APIs, message queues, or distributed systems
• Knowledge of VBScript or scripting for automation
• Understanding of SDLC and Product Lifecycle methodologies
• Familiarity with testing frameworks (e.g., NUnit, Jasmine, Karma, MS Test)