Customer Success Engineer II

Requisitos

• A bachelor's degree or equivalent practical experience, with at least four years of experience in a client-facing technical role
• Fluency in Brazilian Portuguese and professional working proficiency in English, with the ability to collaborate daily with international..
• At least five years of experience building and maintaining API integrations using REST, SOAP, or GraphQL, with strong knowledge of JSON,..
• Proficiency in Python and JavaScript, with a solid understanding of relational database design and its application to integration and dat..
• Hands-on experience integrating contact center and telephony platforms
• Experience with Cisco CTI or Cisco Contact Center is strongly pre..

Desejáveis

• Experience with contact center technologies, conversation analytics, and agentic AI platforms
• Working knowledge of large language models (LLMs), including prompt design, knowledge grounding, and methods for evaluating response quality
• Experience in utilities, energy, or other regulated enterprise contact center environments
• Familiarity with Salesforce or comparable CRM platforms and enterprise integration patterns
• Experience supporting enterprise customers throughout onboarding, ongoing adoption, renewal, and expansion