Júnior · internacional · 21/09/2026
Middle L1 Technical Support Specialist
GR8_TECH · Remoto, Full-time · Mundo todo
Salário Salário não informadoCriar conta pra se candidatar
ModalidadeRemoto, Full-time
País · aceita candidatos deMundo todo
Experiência1+ anos
ÁreaOutras
Plataforma da candidaturaGreenhouse
StackAPIFintechJiraSaasService DeskServicenowZendesk
Requisitos
- 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high..
- Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools
- Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework)
- Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates)
- Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays)
Desejáveis
- Direct experience in iGaming, fintech, or payment processing ecosystems
- Basic understanding of API structures and HTTP request/response payloads
- Prior experience managing incident response tools like Statuspage
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