Onboarding Specialist (Spanish & English) - Contractor

Requisitos

• **About SleekFlow** SleekFlow is an AI Suite for Revenue-Driving Conversations
• We are trusted by over 2,000 enterprises globally
• But we are more than just a SaaS company
• we are an AI-native movement redefining the B2C relationship across 70+ countries
• At our core is AgentFlow—an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses
• From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity
• Headquartered in Singapore with a global presence in Hong Kong, the UAE, and the US, we are looking for exceptional people to help us build an AI operating system that matters
• Join us and rewrite how the world engages at scale. **Associate Level Prior Experience in SaaS/ Software Industry is preferred Language: Spanish and business-level fluency in English** **The Role** As a Client Onboarding Specialist, you’ll own the early stages of the customer journey and help new customers get activated and see value from SleekFlow
• You’ll understand their business needs, guide them through setup and integrations, troubleshoot blockers, and help them adopt the right workflows and features
• Your work will directly impact customer activation and account health. **Responsibilities** * Educating customers and optimizing their product setup for the quickest path to success. * Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently. * Guiding customers through product setup, configuration, and onboarding, troubleshooting blockers along the way. * Investigate customer issues systematically and resolve them where possible before escalating to Support or Product teams. * Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations. * Handle incoming enquiries via emails, calls, and chats in a professional manner. * Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption. * Develop strong product expertise and confidently explain product features, workflows, and best practices to customers and internal teams. * Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements **Skills and Qualifications** * Fluent in written and spoken Spanish, with business-level proficiency in English * Minimum 1 year of experience in customer onboarding, customer success, implementation, customer/technical support, or another customer-facing role involving product guidance and problem-solving
• Customer success courses / training are good to have. * Ability to learn, adapt, and thrive quickly in a dynamic environment * Comfortable engaging with a diverse array of customers * Problem-solving and critical thinking, with a detail-oriented approach * Strong stakeholder management and communication skills (written &amp
• verbal) * Strong customer-first mindset, with the confidence to take ownership and make appropriate decisions independently. * Comfortable learning new software quickly and using CRM, support tools, and internal documentation to manage customer cases. * Team player with the desire to try new ideas in order to achieve greater levels of success **Our Culture Code** * Open-mindedness – We welcome different viewpoints and give and take feedback openly, always ready to challenge our own assumptions. * Collaboration – We have each other's back, share knowledge freely, and treat every teammate with equal respect. * Growth – We pursue continuous improvement, embrace new challenges, and treat mistakes as chances to learn. * Ownership – We take initiative, see things through, and hold ourselves accountable for the outcome. * Grit &amp
• Adaptability – We stay resilient through setbacks and adapt to change with patience and persistence. **What We Offer** * Competitive base package * 20 working days per month * Fun and diverse culture * International team environment * Constant &amp
• rigorous training from experienced team leads Confidence can sometimes hold us back from applying for a job
• But we'll let you in on a secret: there's no such thing as a 'perfect' candidate
• SleekFlow is a place where everyone can grow
• So, however you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day