Support Analyst/QA

Requisitos

• Strong English
• Spanish a plus
• Rapid incident triage and business impact assessment during live trading
• Root cause analysis across trade lifecycles (capture, booking, settlement)
• Clear communication with traders under pressure
• translating technical issues to business terms
• Developing workarounds to maintain trading operations while issues are resolved

Desejáveis

• Front Office trading systems experience
• Jira (ticket management, workflow tracking)
• Xray or similar test management tools (basic test case execution)
• Basic SQL queries, simple Bash or PowerShell scripts for log analysis
• Exposure to Python, Java, or JavaScript (able to read code and understand stack traces)