Director, Customer Success

Requisitos

• 12+ years in Customer Success, Account Management or post-sales leadership, including 5+ years leading teams and developing managers
• A track record of owning retention and expansion outcomes in B2B SaaS
• Experience building segmentation, capacity models, playbooks and metrics that scale, and running a function from data in Salesforce, Gain..
• Hands-on experience designing success planning, EBR and value frameworks for enterprise customers, and translating product usage into out..
• The ability to find the problem beneath a feature request, build from existing capabilities, and know when to say no, scope down or escal..