Senior Support Engineer

Desejáveis

• Proven ability to operate within Service Desk platforms (e.g., FreshDesk, Zendesk, Pylon), independently owning cases and escalations whi..
• Strong verbal and written communication skills, including leading live troubleshooting sessions (e.g., Zoom/Google Meet) and clearly tran..
• Ability to leverage scripting (e.g., Python, Bash, Shell) to automate workflows, build internal tools, or resolve recurring issues
• Ability to read and reason about production code (Python and/or TypeScript), including identifying likely failure points
• Strong understanding of networking and integration concepts (HTTP, SSL, REST APIs, JSON, XML) and how failures show-up in real-world envi..