Especialista de Data Analytics |CX Ops

Requisitos

• Root-cause analytical capability and ability to dialogue technically with tech areas
• Autonomy in problem formulation
• turning ambiguous leadership questions into data-driven testable hypotheses
• Advanced SQL: modeling, window functions, and query optimization at high volume
• Python for data analysis, applied statistics (hypothesis testing, cohorts, regression, survival analysis), and automation of analytical r..
• Advanced BI tools (Power BI, Looker, or Tableau) with semantic modeling skills

Desejáveis

• Knowledge of dbt and Git
• Familiarity with telephony systems and voice data manipulation
• Knowledge of applied AI, such as practical use of LLMs for classification, summarization, and qualitative data extraction at scale