Customer Success Manager

Requisitos

• **TO APPLY:** **1
• Send an email to recruiting@levelupleads.io with your LinkedIn profile and your resume and make the subject line: CSM applicant - {Your Name}.** **2
• Attach a short video recording of you talking about your past work experience related to Customer Success and anything related to the job description
• It doesn't need to be more than 2-3 minutes.** **3
• If a video isn't sent, we won't consider your application** Location: 100% remote with flexible working hours
• Must work the majority of the USA time zones Working Hours: Full time, Monday - Friday Type: Independent Contractor Timeline: Novemeber Start Language: Fluent in English We are looking for someone who is proactive, an excellent communicator, and passionate about building lasting relationships
• As a Customer Success Manager, you’ll be the main point of contact for clients and our fulfillment team
• Your ability to prioritize tasks efficiently while understanding and addressing the needs of our clients and hitting their KPI's, will be instrumental in building lasting relationships. **Responsibilities:** - Serve as the main point of contact for client communications and quickly build relationships - Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team - Perform check-in calls with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team - Respond to all client questions in a timely and concise manner (within a few hours up to one business day) - Problem-solve and manage crises
• Be able to keep the temperature low with irate clients and find a win-win situation for problems - Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations - Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems - Review campaign data and identify trends and insights to develop strategic recommendations for campaigns **Here are the minimum requirements to be considered for the role:** - 2+ years of previous Account Management/customer facing experience
• You should have demonstrated the ability to build and maintain relationships with clients. - An understanding of the tech space and how business development and sales processes work. - Excellent Communication Skills: Fluency in English is required, with a strong command of the language and little to no accent. - An understanding of how B2B cold calling and email campaigns work. - Available in the CST/EST timezone