Customer Support Lead

Requisitos

• Experience leading and managing customer support or customer service teams
• Strong technical troubleshooting skills, including the ability to reproduce issues, interpret relevant logs and API information, use bloc..
• Working knowledge of wallet transactions, networks, fees, and common security issues, with sound judgment around sensitive information an..
• Experience in designing or improving support operations, workflows, and service quality
• Hands-on experience operating or improving AI-powered customer support in production, with clear examples of your contribution and measur..

Desejáveis

• Experience supporting consumer-facing digital products
• Familiarity with support platforms, CRM systems, help centers, chatbot tools, and AI support tooling
• Understanding of wallets, blockchain, crypto, or Web3 user issues
• Experience building or scaling support teams in a global environment
• Experience with support analytics, SQL, low-code automation, or lightweight scripting to investigate issues and improve workflows