Strategic Account Manager

Requisitos

• **Who we are:** Sardine is the leading agentic risk platform for fighting financial crime
• Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations
• Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide
• Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. **Our culture:** - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked
• We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. - We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work
• Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in
• So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible *within* your country, not borderless. **Location** - Remote - Brazil (São Paulo) **About the Role** Sardine is rapidly acquiring new customers and executing on an ambitious roadmap
• As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow
• This role is a combination of Account Manager and Solution Architect
• You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services
• In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products. **What you'll be doing:** - Own strategic relationships: Serve as the primary point of contact for large-scale enterprise accounts, managing day-to-day needs and identifying "big picture" opportunities to maximize customer ROI. - Drive account growth: Proactively identify expansion and upsell opportunities within major accounts to meet long-term revenue and growth goals. - Lead implementation & go-live: Own the end-to-end implementation lifecycle, coordinating with Implementation Engineers and Product Managers to ensure successful account launches. - Provide technical & fraud advisory: Translate complex product and technology issues into simple, actionable solutions, and advise clients on fraud prevention and compliance best practices. - Monitor fraud & performance KPIs: Build, track, and communicate key metrics — fraud rates, system performance — to clients, providing strategic analysis to support long-term account growth. - Partner across teams: Work with Solutions Architects, Data Scientists, and Data Analysts to proactively identify new fraud typologies and communicate findings to customers. **What you'll need:** **Required:** - Bachelor's degree in Business, Engineering, or a related field. - Full professional fluency in Portuguese, English, and Spanish, with strong presentation skills for virtual and in-person meetings across stakeholder levels. - 7+ years in B2B SaaS account management (Account Manager, Customer Success Manager, or Solutions Architect), ideally with a technical product in a high-growth or startup environment. - Background in at least two of: payments, fraud, crypto, or compliance — including familiarity with the Brazilian market, payment processing, fraud typologies, and KYC/AML/sanctions screening. **Preferred:** - Strong analytical skills, with experience using BI tools and AI to inform and enhance work. - Working knowledge of API integrations, sufficient to provide first-level technical support in partnership with Integrations and Support Engineer teams. - Comfort managing requests across Salesforce, Pylon, Notion, and the Sardine Dashboard. **Benefits we offer:** - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific* - 4% matching in 401k / RRSP - *US and Canada specific* - MacBook Pro delivered to your door - One-time stipend to set up a home office — desk, chair, screen, etc. - Monthly meal stipend - Monthly social meet-up stipend - Annual health and wellness stipend - Annual Learning stipend Join a fast-growing company with world-class professionals from around the world
• If you are seeking a meaningful career, you found the right place, and we would love to hear from you. *To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our* [*Applicant and Worker Privacy Notice*](https://www.sardine.ai/applicant-and-worker-privacy-notice)*.*