Sr. Customer Success Manager

Requisitos

• # Senior Customer Success Manager (Portuguese Speaking) **PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH** As a Senior Customer Success Manager at Smartly, you’ll own and grow relationships with customers across the region, helping them get more value from their digital advertising and the Smartly platform
• You’ll combine customer relationship management, digital advertising expertise, and commercial thinking to solve challenges, improve campaign outcomes, and identify opportunities for growth
• Working closely with customers and teams across Smartly, you’ll also bring customer feedback into the business to help us continuously improve our products and customer experience. ## What You Will Do - Manage and develop a portfolio of customer accounts, building trusted relationships through regular communication and a strong understanding of their business and advertising goals. - Advise customers on their digital advertising strategies, helping them address challenges related to campaign performance, budget scaling, operational efficiency, and platform adoption. - Identify opportunities to grow customer relationships by expanding product adoption and connecting Smartly’s solutions to customers’ evolving business needs. - Build strong knowledge of the Smartly platform and the digital advertising ecosystem so you can confidently solve customer challenges and provide practical, consultative guidance. - Scope and lead product trials and support customers through adoption, helping them understand how Smartly can improve their advertising workflows and outcomes. - Collaborate with Customer Success, Product, and other teams across Smartly to share customer insights, resolve challenges, and maintain a strong feedback loop. - Develop an understanding of the industries and markets your customers operate in, using those insights to provide relevant recommendations and strengthen long-term partnerships. ## What We Are Looking For - Experience managing and developing B2B customer relationships, ideally within SaaS, digital advertising, marketing technology, or an agency environment. - A consultative approach to customer success, with the ability to understand business challenges and translate them into practical solutions. - Strong communication and relationship-building skills, including the ability to explain complex concepts clearly to different audiences. - Commercial awareness and the ability to identify opportunities to grow customer relationships and product adoption. - An interest in digital advertising and technology, with the curiosity to build deep knowledge of Smartly’s products and the wider advertising ecosystem. - Professional spoken and written English and fluency in Portuguese. - Willingness to travel for customer meetings, conferences, and industry events when needed. ## What We Offer You At Smartly, we offer a place where you can advance your career
• Here, you'll find: **An Inclusive Global Culture:** Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries
• We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. **Global Impact:** Contribute to a company making a global impact, directly influencing our customers' success and business growth. **Focus on Wellbeing:** We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. **Comprehensive Rewards:** Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. **Flexible Hybrid Workplace:** Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually
• Apply Now and Build Your Future with Smartly! Curious what it’s like to work at Smartly? Visit our [Careers page](https://www.smartly.io/careers) to see how we grow, collaborate, and make impact together #LI-HYBRID