Senior Manager, Knowledge Management Strategy & Enablement - Evernorth - Remote

Requisitos

• High School Diploma or G.E.D. required
• Bachelor's degree preferred
• 5+ years of progressive leadership experience in knowledge management, content operations, operations enablement, learning, quality, oper..
• 3+ years of people leadership experience
• Demonstrated expertise in knowledge management governance, content lifecycle management, technical writing standards, and operational con..
• Experience leading teams responsible for content operations, knowledge administration, knowledge authoring, or enablement support functions

Desejáveis

• Bachelor's or advanced degree in Business, Communications, Education, Knowledge Management, Library Science, Organizational Development,..
• Experience supporting healthcare operations, customer service operations, contact center environments, or highly regulated business funct..
• Knowledge Management and Technical Writing certifications
• Experience with enterprise knowledge management platforms, content repositories, search technologies, and knowledge delivery tools
• Experience supporting AI-enabled knowledge experiences and content optimization initiatives