Senior Project Manager

Requisitos

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical project management
• 3+ years of experience with AWS cloud technologies
• Experience with contact center technologies and customer experience solutions
• Demonstrated experience managing complex technical implementations

Desejáveis

• AWS Certified Solutions Architect Associate or Professional certification
• Experience implementing or working with Amazon Connect
• Deep knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, Kinesis, and CloudFormation
• Experience with IVR systems, CTI integrations, and telephony technologies
• Familiarity with AI/ML technologies such as natural language understanding and speech recognition