Analista de sistemas sênior (suporte n1/ert/sre)

Requisitos

• Experience in NOC, Command Center or support with on-call shifts, leading critical incidents
• Experience with Datadog or equivalent observability (Dynatrace, New Relic, Grafana)
• ITSM knowledge (Movidesk, GLPI, ServiceNow or Jira SM) and incident, problem and change processes
• Clear communication under pressure, including with client managers and directors

Desejáveis

• ITIL 4 Foundation
• TMS or shipper (embarcador) and transport fiscal documents (CT-e, MDF-e, NF-e, SEFAZ and contingency)
• Knowledge of APIs and integrations
• Zabbix
• Basic SQL