1996 Product Manager

Requisitos

• 5+ years of Product Management experience, with a proven ability to operate as an independent individual contributor with minimal oversight
• AI & Agentic Core Stack: Direct experience owning an agentic product or AI-agent experience in production
• Must possess a strong understa..
• Platform Ownership: Track record of owning the roadmap and delivery for internal platforms, workflow tools, service experiences, or knowl..
• Core Tools & Ecosystems: Direct experience building Slack-based or chat-based product experiences, coupled with ticketing/service workflo..
• Agile Collaboration: Exceptional cross-functional communication skills, with extensive experience collaborating with engineering, data an..

Desejáveis

• Domain Expertise: Prior experience in IT support, employee service desks, or internal help and productivity domains
• Advanced Agent Platforms: Familiarity with Salesforce Agentforce or similar enterprise-grade AI agent platforms
• Operations & Feedback Infrastructure: Experience setting up CSAT scoring, observability frameworks, closed-loop feedback systems, or mana..
• Change Management: Strong understanding of change management practices to drive user adoption of new workflows and AI-driven experiences