CUSTOMER SUPPORT MANAGER (100% Remote outside of Canada)

Requisitos

• 5+ years of leadership experience in Customer Success, Account Management, or Post-Sales within a fast-paced SaaS environment
• Proven track record of building structure, streamlining processes, and elevating team performance
• Firm, supportive leadership style with strong organizational and analytical chops
• Hands-on experience with CS tooling, health-scoring models, CRM data hygiene, and retention forecasting
• Experience building or optimizing CS playbooks and automation workflows