CX Operations Manager

Requisitos

• 5+ years of experience in Customer Experience, Customer Support Operations, CX Operations, Quality Assurance, Training, Knowledge Managem..
• 2+ years of management experience, or equivalent experience in an independent contributor role with significant ownership and responsibility
• Direct experience working with BPO teams and external support partners
• Proven experience creating and maintaining documentation such as SOPs, macros, help articles, templates, and knowledge bases used by fron..
• Strong analytical skills and demonstrated experience interpreting CX performance reporting, including CSAT, quality scoring, contact driv..