Customer Success Manager – Enterprise Adoption & Expansion

Requisitos

• At least 5 years of experience in Customer Success, Account Management, Delivery, or similar roles in B2B tech
• Hands-on experience with enterprise deployments: you have taken complex customers from signed contract to real usage
• Fluent English, both written and spoken
• You will present to executives, write to global stakeholders, and work with the US and European..
• Experience working with PMOs and executive sponsors in large, multi-stakeholder programs
• A track record of increasing adoption and opening new projects in existing accounts, with numbers to back it

Desejáveis

• Experience in SAP or ERP implementation projects
• You understand how these programs run, who is involved, and where adoption breaks down
• Interest in and availability to travel internationally at least once per quarter, to meet customers and our team