Vice President of Customer Support and Professional Services

Requisitos

• 7–12 years of experience in customer support or post-sales leadership, with a strong track record at the Director or Senior Director leve..
• Demonstrated ability to lead support transformations — diagnosing root causes, redesigning workflows, and building scalable operating models
• Deep hands-on experience with Zendesk or comparable support platforms
• Experience managing distributed or blended teams, including offshore or contracted support staff
• Strong data orientation — you measure what matters and use metrics to drive decisions and communicate upward

Desejáveis

• Experience supporting customers in 501(c)(6) or 501(c)(3) organizations, such as trade associations, professional societies, or nonprofits
• Familiarity with the unique service expectations, renewal cycles, and member-driven dynamics of association or nonprofit customers