Customer Succes Manager - SMB

Requisitos

• Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting custome..
• Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructiv..
• Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies..
• High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictab..
• Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles