Sênior · 23/10/2026
Senior QA Engineer
Caylent · Remoto, Contractor · Mexico City
Salário Salário não informadoCriar conta pra se candidatar
ModalidadeRemoto, Contractor
LocalMexico City
ContratoContractor
Experiência3+ anos
ÁreaDev
Plataforma da candidaturaGreenhouse
StackIAAPIAWSCI/CDDevOpsMachine LearningAcceptance CriteriaAccessibility
Requisitos
- 8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms
- Hands-on experience with Amazon Connect or comparable CCaaS platform: contact flows, routing, Cases/Tasks, reporting
- Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium)
- Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)
- Working knowledge of conversational AI / voice testing: intent accuracy, latency, fallback behavior
Desejáveis
- Contact center migration testing experience (Avaya, Genesys, Connect, NICE)
- Experience with AI observability/trace validation or accessibility engineering
- AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)
- Contact center operations fluency: quality management, outbound compliance, CX KPIs
- Consulting or client-delivery background
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