Community Engagement Manager

Requisitos

• 3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a re..
• Proven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings
• Exceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language
• Adept at making judgment calls: knowing when to respond, escalate, pause, or further investigate public comments
• Strong empathy for patients, caregivers, older adults, and families navigating complex healthcare systems