Staff Application Support Engineer

Requisitos

• 10+ years of experience in application support, production support, or support engineering roles
• Deep experience with incident management, operational workflows, and production environments
• Strong hands-on experience with Datadog, including monitors, dashboards, log management, and alerting
• Demonstrated scripting ability (Python, Bash, or similar) to build tools, automate workflows, and streamline support operations
• Proven ability to troubleshoot complex SaaS systems across application, integration, and data layers

Desejáveis

• Experience supporting financial, accounting, ERP, or other business-critical SaaS platforms
• Familiarity with SQL or other data investigation techniques
• Experience implementing or operating knowledge bases and AI-assisted support tools
• Background working closely with software engineering teams in production environments
• Exposure to APM, distributed tracing, or log analytics within Datadog or similar platforms