BizOps Senior Manager (Technical)

Requisitos

• **Systems at Brex** Systems is the connective tissue that powers Brex’s growth and operational scale
• We operate at the intersection of product, operations, finance, data, engineering, and GTM - solving the company’s most complex cross-functional challenges and turning strategy into execution
• From driving AI transformation across Operations and GTM to building scalable systems, workflows, and decision infrastructure, Systems helps Brex operate smarter, faster, and with greater leverage
• We are redefining how modern operational organizations work by combining business context, systems thinking, and AI-native execution
• If you’re excited by high-impact problems, broad company visibility, and shaping the future operating model of a modern fintech company, Systems is where you belong. **What You’ll Do** You’ll lead a team of highly technical operators responsible for the systems, automation, and operational infrastructure that power Brex’s Operations organization at scale
• This role sits at the center of some of Brex’s most critical functions — including Risk, Compliance, Payment Operations, Servicing, and Banking Operations — partnering closely with Product, Engineering, Data, Finance, and Operations leaders to solve complex business problems
• This is both a strategic and hands-on leadership role
• You’ll define the long-term vision for how Brex scales operationally while directly driving execution on high-impact systems, workflows, and AI-powered tooling
• Your team will play a central role in transforming traditional operations into AI-native organizations through intelligent automation, agentic workflows, decision infrastructure, and scalable internal platforms
• You’ll help answer foundational questions such as: - How should operational work be redesigned in an AI-native world? - How do we increase efficiency and automation while maintaining strong customer experience and risk controls? - How do we build systems that create leverage across rapidly scaling operational teams? This is a unique opportunity to shape the future of operational systems and AI transformation at Brex. **Where You Will Work** This role will be based in our São Paulo office
• We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home
• We currently require a minimum of three days in the office per week, Monday, Wednesday and Thursday
• As a perk, we also have up to four weeks per year of fully remote work! **Responsibilities** BizOps is the connective tissue that powers Brex’s growth and operational scale
• We operate at the intersection of product, operations, finance, data, engineering, and GTM - solving the company’s most complex cross-functional challenges and turning strategy into execution
• From driving AI transformation across Operations and GTM to building scalable systems, workflows, and decision infrastructure, BizOps helps Brex operate smarter, faster, and with greater leverage
• We are redefining how modern operational organizations work by combining business context, systems thinking, and AI-native execution
• If you’re excited by high-impact problems, broad company visibility, and shaping the future operating model of a modern fintech company, BizOps is where you belong. **Requirements** - 5+ years of experience leading Systems, BizOps, TechOps, Internal Platform, or Operational Excellence teams in high-growth, fast-paced environments. - Proven track record of building and scaling internal systems, workflows, and operational tooling that drive measurable business impact. - Experience leveraging AI/LLM technologies to automate workflows, improve operational efficiency, or build internal tools and agentic systems. - Strong understanding of modern operational tooling ecosystems, including platforms such as Salesforce, Retool, workflow automation tools, and data infrastructure. - Technical fluency with systems architecture and automation development, including working knowledge of JavaScript, Python, SQL, APIs, and AI tooling ecosystems. - Strong analytical and operational mindset with the ability to use data to inform strategy, prioritize investments, and measure business outcomes. - Demonstrated ability to operate effectively across highly cross-functional environments and align technical solutions with business strategy. - Proven ability to navigate ambiguity, drive alignment across stakeholders, and lead complex initiatives from concept to execution. - Strong ownership mentality with a bias toward action and a willingness to operate hands-on when needed. - Excitement for building the next generation of AI-native operational systems and workflows