Manager, Back Office & Payment Operations

Requisitos

• **Banking Operations at Brex** Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform
• We own credit, fraud, money movement, and payments, protecting our customers and our company
• From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success
• If you want to work at the heart of the business, Operations is where you belong. **What you’ll do** As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform
• You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale
• Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision
• In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time
• You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows
• If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales. **Where you’ll work** This role will be based in our Sao Paulo office
• We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home
• We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday
• As a perk, we also have up to four weeks per year of fully remote work! **Responsibilities** - Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards. - Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions. - Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow. - Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control. - Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes. - Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality. - Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy. **Requirements** - 5+ years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment with hands-on experience in high-risk money movement (wires, ACH, SWIFT, checks) and audit ready risk management - 2+ years of direct people management experience with a track record of coaching employees, raising performance, and building strong, accountable teams. - Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment. **Bonus points** These are a plus, not a requirement
• If you meet most of the qualifications above, we’d still encourage you to apply. - Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation. - Strong written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates. - A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency - Licensing & Credentials: FINRA Series 7, 63, and 24 or Accredited ACH Professional (AAP) and Accredited Payments Professional (APRP) - Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work. - Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response. - Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations. - Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls Brex LLC is a wholly owned subsidiary of Capital One, N.A