Manager, Solutions Support Engineering - São Paulo

Requisitos

• Native Brazilian speaker with excellent command of English, both spoken and written
• Must be comfortable working 10am to 7pm BRT
• 1+ years of experience managing external technical support teams in a SaaS environment while serving as the hands-on, ultimate escalation..
• 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
• Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments

Desejáveis

• Track record of writing scripts or building tools using AI APIs to automate operational workflows
• Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines