Analista de Negócios Salesforce Sênior

Requisitos

• Functional knowledge of the Salesforce platform: objects, fields, relationships, data model, profiles and permissions, reports and dashbo..
• Knowledge of Sales Cloud, Service Cloud and Agentforce
• Understanding of declarative automation (Flow, approvals, validations) and when development is needed
• Experience writing user stories and acceptance criteria
• Experience with agile methodologies (Scrum/Kanban) and tools like Azure DevOps and Jira

Desejáveis

• Salesforce certifications: Administrator, Business Analyst, Platform App Builder or Agentforce Specialist
• Experience with Experience Cloud, Data Cloud or system integrations (APIs, middleware like MuleSoft)
• Experience with digital channel and customer service projects (chatbots, WhatsApp, IVR/URA)
• Basic knowledge of SOQL or data queries to support analysis and validation
• Agile certification (CSPO, PSPO or similar) or project management certification