Service Design - SR [Espanhol Fluente] | Remota

Requisitos

• Experience in Service Design, Strategic Design, UX Research or related areas
• Experience with qualitative research, journey mapping and workshop facilitation
• Ability to analyze processes and relate experience, operations and technology
• Ability to synthesize complex information into maps, narratives and actionable recommendations
• Fluent Spanish (oral and written) for interaction with Latin America teams

Desejáveis

• Experience in financial services, banking, cards, credit or customer service
• Experience with complex operations, multiple channels and high-volume journeys
• Knowledge of experience indicators, operational efficiency and service quality metrics
• Experience in organizational transformation, process design or service innovation
• Familiarity with accessibility, privacy and compliance requirements