Sênior · 29/07/2026
Customer Support Team Lead
BitKernel Technology Inc · Contractor · São Paulo
Salário Salário não informadoCriar conta pra se candidatar
ModalidadeContractor
LocalSão Paulo
ContratoContractor
Experiência3+ anos
ÁreaOutras
Plataforma da candidaturaRippling
StackAPIDevOpsCloudConfluenceJiraPostmanSaasZendesk
Requisitos
- Experience: 3+ years in a Team Lead role within Technical Support, Customer Experience, or Service Operations
- Industry Background: Direct experience in OTT Video Streaming, IPTV, Media Tech, B2B/B2C SaaS, or Telecommunications
- Streaming Tech Stack: solid understanding of video delivery pipelines—protocols (HLS / DASH), CDN distribution, video encoding, DRM frame..
- Tooling Expertise: Deep familiarity with ticketing systems (Zendesk/Freshdesk), issue-tracking platforms (Jira/Confluence), and basic net..
- Language: Portuguese Native , Professional English (C1)
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