Senior Director, Customer Success – LATAM

Requisitos

• 10–15+ years of experience in Customer Success, Account Management, Post-Sales, or a related customer-facing function, including senior l..
• 5+ years leading regional or country-level Customer Success teams, with direct accountability for execution, customer outcomes, and busin..
• A proven track record of hands-on execution and delivering results in fast-paced, complex environments
• Demonstrated experience originating and launching retention and growth strategies, not simply executing existing programs
• Strong experience operating Customer Success models at scale, including segmentation, lifecycle design, playbooks, KPI frameworks, and op..