Payment Support Specialist

Requisitos

• English proficiency at B2 level or above, alongside Russian language proficiency, with strong written and verbal communication skills in..
• Previous experience in customer support, preferably within fintech, payment services, financial technology, or digital product environments
• Practical understanding of payment processes, including payment gateways, transaction flows, payment troubleshooting, and basic financial..
• Strong analytical and troubleshooting abilities, with a structured approach to investigating issues, identifying root causes, and deliver..
• Excellent customer service skills, including empathy, patience, active listening, and the ability to communicate complex information clearly