Júnior · internacional · 16/09/2026
Tier 2 Technical Support Specialist
Rockbot · Remoto
Salário Salário não informadoCriar conta pra se candidatar
ModalidadeRemoto
País · aceita candidatos deNão informado
Experiência3+ anos
ÁreaOutras
Plataforma da candidaturaGreenhouse
StackIAAutomationBackboneData QualityFirewallNetworkingRoot Cause AnalysisSaas
Requisitos
- 3+ years in a Tier 2, escalation, or advanced technical support role within SaaS, IoT, AV, media technology, or related environments
- Strong networking fundamentals, including TCP/IP, VLANs, firewall configuration, and connectivity troubleshooting (required)
- Hands-on experience troubleshooting hardware and device-level issues
- Skilled at structured problem solving and systematic root-cause analysis
- Strong written and verbal communication skills with both technical and non-technical audiences
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