Analista de Service Desk

Requisitos

• Degree completed or in final stages in IT, Computer Science, Engineering or related fields
• Solid, autonomous experience in Service Desk (N1/N2/N3) and ITSM best practices
• Proficiency administering Google Workspace (or M365) and solid networking/office infrastructure fundamentals
• Experience with IT inventory and asset management
• Practical information security knowledge (least privilege, access control, user awareness)

Desejáveis

• Experience supporting TOTVS Protheus
• Experience with greenfield (from-scratch) deployments or industrial/logistics environments
• Familiarity with SGSI, ISO 27001, LGPD or internal control frameworks
• Certifications such as ITIL or CompTIA Security+
• Experience with CCTV systems and physical access control