Tier 2/3 Support Specialist

Requisitos

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field, or an equivalent combin..
• Minimum of 3 years of relevant professional experience providing Tier 2/3 technical support, application support, infrastructure support,..
• Experience diagnosing and resolving technical issues involving applications, infrastructure, networks, user access, integrations, configu..
• Experience working within formal IT service management processes, including incident management, service requests, escalation, problem ma..
• Hands-on experience using ServiceNow or a comparable enterprise ITSM/ticketing platform to document, track, escalate, and close incidents..