Customer Success Manager

Requisitos

• Bachelor's degree or equivalent experience in Business, Technology, or a related field
• Proven track record (4+ years) in Customer Success or Account Management with enterprise B2B customers, in a High Touch/consultative model
• Experience owning international or globally-present enterprise accounts, not limited to domestic or LATAM-only customers
• Comfortable multi-threading across senior technical stakeholders, including IT Management, IT Governance, IT Infrastructure, Head of AI,..
• Experience building or standing up a CS process, playbook, or motion from scratch at an early-stage product

Desejáveis

• Familiarity with security/compliance concepts, such as vulnerability management and governance frameworks
• Prior experience in Cybersecurity, GRC (Governance, Risk, and Compliance), or compliance-adjacent software implementation
• Experience managing customers with a focus on on-premise products
• Spanish - Advanced