Gerente de Entrega de Serviços Service Delivery Manager – SDM

Requisitos

• Govern strategic contracts and managed services delivered to key Solo clients
• Build executive relationships with strategic clients as main point of contact for service delivery
• Ensure compliance with SLAs, KPIs and contractual requirements
• Coordinate teams involved in service delivery (Support, TAM, CSAM, PMO)
• Conduct executive and operational meetings presenting indicators, results, risks and action plans

Desejáveis

ITIL Foundation certification