Sênior · 13/10/2026
[Job-31996] Senior Business Analyst, Brazil
CI&T · Remoto · Brazil
Salário Salário não informadoCriar conta pra se candidatar
ModalidadeRemoto
LocalBrazil
ExperiênciaNão informada
ÁreaProduto
Plataforma da candidaturaLever
StackÁgilIAAgentic AiCrmGithubGithub CopilotMicrosoft DynamicsRequirements Gathering
Requisitos
- Fluent communication in English to engage with clients and business stakeholders (CV in English)
- Proven hands-on experience as a Business Analyst on Microsoft Dynamics 365 Customer Service projects, focused on Case Management configur..
- Deep understanding of Dynamics 365 Customer Service core components: Cases, Activities, Queues, Routing Rules, SLAs, Entitlements, Knowle..
- Experience eliciting and documenting requirements for CRM implementations, including data models, process flows, and functional specifica..
- Ability to bridge technical and non-technical stakeholders, translating complex capabilities into clear business language
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