Business Development Team Lead (B2B Customer Support)

Requisitos

• At least 1 year of experience in people management or relevant leadership roles
• Experience leading or supporting B2B support environments
• Full proficiency in Portuguese and English (B2 or above)
• Strong interpersonal and motivational skills
• demonstrated ability to coach and develop individuals and teams
• Intermediate to advanced Google Sheets proficiency

Desejáveis

• Familiarity with U4B tools and systems: Salesforce, Jira, Slack, Bliss, Looker
• Experience with report creation, metric interpretation, and executive presentations
• Understanding of WFM principles and queue management best practices
• Experience supporting multiple tiers of service (standard, end user, premium)
• Background in customer success, sales support, or operational excellence is a plus