Sênior · internacional · 01/09/2026
Customer Support Team Lead(Freelance)
Taroko Software · Remoto, Contractor
Salário Salário não informadoCriar conta pra se candidatar
ModalidadeRemoto, Contractor
País · aceita candidatos deNão informado
ContratoContractor
Experiência3+ anos
ÁreaOutras
StackIALLMAutomationCrmFreshdeskPerformance ManagementProcess ImprovementSaas
Requisitos
- 3+ years of Customer Support leadership experience in a US-facing B2C SaaS, technology, digital product, or subscription business
- Strong understanding of US customers, service expectations, billing practices, and consumer escalation norms
- Proven experience managing high-volume teams against SLAs and CS KPIs (FRT, resolution time, backlog, CSAT, QA, productivity)
- Hands-on administration of a CRM/support platform such as Freshdesk, Zendesk, Intercom, workflows, automations, integrations, and reporting
- Experience with CRM migrations, system implementations, or major support technology changes
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