Infrastructure Engineer Network & Telephony Sênior (4789)

Requisitos

• Hands-on Cisco network infrastructure engineering (routing, switching, patching) — senior-to-principal depth (7+ years)
• Cisco telephony / legacy call recording platform experience, including change testing and maintenance verification
• ITIL-aligned incident and change management experience in a regulated enterprise environment
• Working knowledge of AGCS coordination and recurring operational/status reporting practices
• Fluent English, written and spoken: able to run stakeholder-facing calls and interview in English

Desejáveis

• Prior experience migrating to or operating Content Guru or a comparable cloud telephony/CCaaS platform
• Experience in data center exit / infrastructure decommissioning programs
• Cisco certifications (CCNP/CCIE) or equivalent telephony/call-recording platform certifications
• Experience in insurance or other regulated, enterprise-scale environments